What are your delivery options and costs?

Delivery is included in your purchase.

What are the delivery times?

Depending on the size of your products, we aim to dispatch within 48 hours from our supplier - Hill Interiors. Larger items such as furniture and mirrors can take 5-10 working days to be delivered.

Where do you deliver? Do you deliver internationally?

We deliver by courier to most postal addresses in the United Kingdom. We only presently ship to Mainland UK (excludes Scottish lsles/Channel Isles/Isle of Man and NI.

We currently do not deliver internationally.

Can you deliver to an address other than my billing address?

Yes, we can. Simply input your delivery address during checkout. This doesn't have to match your billing address.

I think I’m missing an item - what should I do?

If you believe you are missing an item, please check the delivery note in your parcel. It will tell you the items you can expect to find inside and the items due to follow.

In the unlikely event your item does not arrive, don’t worry. Please contact Customer Services and they will investigate and find a solution.

What is your returns policy?

We do not offer refunds or exchanges unless the item is damaged or faulty upon receipt.

We cannot accept responsibility for damaged items outside 14 days from your order being received.

Can I exchange an item?

We do not offer exchanges on non-faulty items. We provide detailed listings for all our products. We strongly recommend reviewing this information carefully and considering your preferences before placing your order.

Why haven’t I received an order confirmation email?

You will receive an order confirmation order when your order has been successfully placed under the email address registered. Please check your junk or spam folders, as occasionally our emails can be found there. It can take up to an hour for your order confirmation email to be received.

Where can I enter a promotional code?

Once you have added your item(s) to the shopping basket, you will be prompted to go to the checkout step. Alternatively, you can checkout at any time by clicking on the shopping bag icon at the top right-hand corner of your screen, and selecting 'Checkout'.

When you view your shopping bag, you'll see a summary of the total cost of your items and a checkout button. Underneath this section, you'll see: 'Do you have a promotional code?'. Click on this to reveal a box allowing you to enter your code, then select 'Apply' to ensure the discount is applied.

How can I pay online?

We accept the following card types: Visa, Maestro, MasterCard, American Express and House of Absence Gift Cards. Unfortunately, we do not accept cheques, postal orders, cash or credit vouchers for online purchases.

We have full confidence that you’ll be happy with the products and services we provide. However, we appreciate that in some cases, things don’t always go to plan.

At House of Absence, we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right.

Our Customer Care Team are here to help. Simply complete our contact form should you have any queries.